Refund & Return Policy
REFUND & RETURN POLICY
Last Updated: June 2026
At Ochely, customer satisfaction is important to us.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item is unused
- The item is in its original condition
- The item is in its original packaging
Non-Returnable Items
For hygiene and safety reasons, the following may not be eligible for return:
- Personal care products
- Opened cosmetic products
- Used items
- Gift cards
- Final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos showing the problem
Refund Process
Once the returned item is received and inspected, we will notify you regarding approval of your refund.
Approved refunds are issued to the original payment method within 5–10 business days.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Order Cancellation
Orders may be cancelled before shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
Contact
For return requests or refund inquiries: