Shipping Policy
SHIPPING POLICY
Last Updated: June 2026
Thank you for shopping with Ochely.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- United Kingdom: 5–10 business days
- Europe: 5–12 business days
- United States & Canada: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Rest of World: 7–20 business days
Delivery estimates are not guaranteed and may vary due to customs, weather, carrier delays, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment.
Promotional free shipping offers may be available from time to time.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Customs & Import Duties
International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.
Ochely is not responsible for these charges.
Incorrect Address Information
Customers are responsible for providing accurate shipping details.
Orders shipped to incorrectly provided addresses may not qualify for refunds or replacements.
Lost or Delayed Shipments
If your package appears lost or significantly delayed, please contact:
We will work with the carrier to investigate the shipment.